Warranty & Guarantee

The Snuggle-Pedic offers an incredible 120-Day Sleep Trial! If you are not satisfied for any reason, in addition to being able to send it back for a FULL REFUND of the product purchase price (we do not have any restocking fees, as we do not restock or resell products once used), we also offer FREE RETURN SHIPPING, EXCHANGES AND CUSTOMIZATIONS AT NO COST WHATSOEVER FOR CUSTOMERS LOCATED IN THE UNITED STATES. For those in Foreign counties, we still offer the free customizations and exchanges, but shipping costs can be prohibitive for us, so we request that you contact us to see what shipping cost reductions we can offer you, depending upon your geographic location.

For a mattress return, you will need to request an RMA (Return Material Authorization) number directly through Relief-Mart, Inc., so we can go over some no cost options (i.e. donating the mattress to a local charity or ecologically responsible disposal). Due to varying international policies, your mattress must be in the United States at the time you wish to take advantage of our 4-Month Return Policy. However, in many circumstances we will go outside this 4-month return policy and attempt to customize your mattress to suit your needs, even if the mattress is not located in the United States. If for any reason you feel that you are unsatisfied with the performance of the mattress or have an issue or warranty situation during the first 4 months, please contact us directly at the telephone number or email address on this website, so we can assist you right away!

IMPORTANT NOTE ABOUT TRIAL & WARRANTY VALIDATION
WE RECOMMEND THAT YOU REGISTER YOUR PRODUCT AT THIS LINK:
REGISTER YOUR PRODUCT HERE

Both the 4-month sleep trial policy and our warranties apply only to original purchasers of genuine Snuggle-Pedic products and customers who purchased their product(s) directly from an authorized Relief-Mart, Inc. channel (i.e. through the Snuggle-Pedic website, Relief-Mart, Inc. corporate offices/stores, a seller that is authorized by Relief-Mart, Inc. to sell the Snuggle-Pedic products or through Relief-Mart, Inc utilizing a 3rd party selling platform like Amazon.com). When purchasing through a 3rd party platform like Amazon.com, we always recommend you check to "sold by" name to ensure that it was sold by Relief-Mart, Inc. Should you not register your product through our website, we will always attempt to look-up your order in our system. However, there is no guarantee that Amazon, a 3rd party authorized seller or even our own system will be able to find your order many years after your purchase, so we highly recommend you keep your receipt and register your product at your soonest possible convenience.

We really want to make sure you love your Snuggle-Pedic product and that you have the confidence that it will last throughout the years. To that point, we only use extremely high quality, resilient and extra dense foams that will keep the proper support throughout the years. You will be happy to know that we handcraft every Snuggle-Pedic® pillow at our Southern California facility, using only the highest quality all U.S.A. made components that should hold up well for years to come. Our Snuggle-Pedic bamboo and shredded memory foam pillow has an industry leading 20-year non-prorated limited warranty that covers any flattening out of the pillow or loss of support over those 20 years. Should this occur, simply send your pillow in for a replacement of the foam. We will pay all shipping costs to send the pillow back to you after the repair. In some cases where we do not feel that a replacement is necessary, we may opt to send out additional fill at our expense.

We warrant that the covering will be free from any initial manufacturing defects, however, due to variances in washing machines and cleaning techniques, we do not include the covering under our 20-year warranty. Please note that we are not responsible and cannot accept back any product that has transferable damage that occurred to the product after it has been received by the customer. This includes, but is not limited to stains from food, drink, urine, and cigarette smoke. A certain amount of cosmetic change will occur in foam over time. This is not considered a defect.

IMPORTANT NOTE ABOUT TRIAL & WARRANTY VALIDATION
WE RECOMMEND THAT YOU REGISTER YOUR PRODUCT AT THIS LINK:
REGISTER YOUR PRODUCT HERE

Both the 4-month sleep trial policy and our 10 and 20-year limited warranties apply only to original purchasers of genuine Snuggle-Pedic products and customers who purchased their product(s) directly from an authorized Relief-Mart, Inc. channel (i.e. through the Snuggle-Pedic website, Relief-Mart, Inc. corporate offices/stores, a seller that is authorized by Relief-Mart, Inc. to sell the Snuggle-Pedic products or through Relief-Mart, Inc utilizing a 3rd party selling platform like Amazon.com). When purchasing through a 3rd party platform like Amazon.com, we always recommend you check to "sold by" name to ensure that it was sold by Relief-Mart, Inc. Should you not register your product through our website, we will always attempt to look-up your order in our system. However, there is no guarantee that Amazon, a 3rd party authorized seller or even our own system will be able to find your order many years after your purchase, so we highly recommend you register your product at your soonest possible convenience.

Our Snuggle-Pedic Trillow Contour Memory Foam Pillow has an industry leading 10-year non-prorated limited warranty that guarantees that the pillow will always keep its memory and return to its original shape over the next 10-years. Should the pillow lose its shape or memory, we will consider it defective and you can simply send your pillow in for a replacement of the foam. If you are unsure of the proper pillow shape, please contact us prior to shipping the product, so we can help you verify that the pillow has indeed become defective. A physical flaw in the foam material that has caused non-superficial splits or cracks under conditions of normal use and proper handling is also covered under this warranty.

We warrant that the covering will be free from any initial manufacturing defects, however, due to variances in washing machines and cleaning techniques, we do not include the covering under our 10-year warranty. You can use a small amount of hydrogen peroxide to help neutralize stains on the foam or cover if necessary and it should not affect the performance of the pillow. Please note that we are not responsible and cannot accept back any product that has transferable damage that occurred to the product after it has been received by the customer. This includes, but is not limited to stains from food, drink, urine, and cigarette smoke. A certain amount of cosmetic change will occur in foam over time. This is not considered a defect.

IMPORTANT NOTE ABOUT TRIAL & WARRANTY VALIDATION
WE RECOMMEND THAT YOU REGISTER YOUR PRODUCT AT THIS LINK:
REGISTER YOUR PRODUCT HERE

Both the 4-month sleep trial policy and our 10 and 20-year limited warranties apply only to original purchasers of genuine Snuggle-Pedic products and customers who purchased their product(s) directly from an authorized Relief-Mart, Inc. channel (i.e. through the Snuggle-Pedic website, Relief-Mart, Inc. corporate offices/stores, a seller that is authorized by Relief-Mart, Inc. to sell the Snuggle-Pedic products or through Relief-Mart, Inc utilizing a 3rd party selling platform like Amazon.com). When purchasing through a 3rd party platform like Amazon.com, we always recommend you check to "sold by" name to ensure that it was sold by Relief-Mart, Inc. Should you not register your product through our website, we will always attempt to look-up your order in our system. However, there is no guarantee that Amazon, a 3rd party authorized seller or even our own system will be able to find your order many years after your purchase, so we highly recommend you register your product at your soonest possible convenience.

With proper care, your Snuggle-Pedic® can give you and your family 20-years of comfort and snuggly support. The patented AirFlow Transfer System®* works by creating 100 times the breathability of other memory foam mattresses that only use ventilation holes or channels. Only the Snuggle-Pedic® combines the two for a truly unique solution! As one of the few audited Made In The U.S.A. Certified® manufacturers, you will be happy to know that every Snuggle-Pedic® is hand-made with pride by U.S. workers right in our Southern California facility. Each mattress uses only CertiPur-U.S.® Certified foam.

Our 20-year limited warranty can be explained as the follows: There is absolutely no pro-ration during the first ten years of ownership! As the manufacturer, we will be responsible for any defective parts, labor and materials of your mattress and will perform any needed repairs to your mattress at no cost to you. If it is a warranty situation that has occurred within the first year, we will pay all shipping costs as well. After the first year, the customer will only be responsible for the cost to ship the mattress or component back to our facility (we can help arrange this and since we use a modular zipper-removable cover, it may be a simple and very low cost UPS size shipment). We will pay all shipping expenses to get the repaired or replaced mattress back to the customer. Due to varying international policies, shipping logistics and international rates, we can only ship the repaired mattress or mattress replacement part back to a U.S. destination at no cost to the customer. Starting the 11th year of mattress ownership, the customer will be responsible for 5% of the mattress cost each additional year they own it. For example, if you have a mattress that became defective in its 11th year and you paid $600 for it, you would be responsible for a $30 fee, plus any one-way shipping fees. Our mattress can resist the fatigue that lesser density mattresses cannot with regards to compression, but all foam is susceptible to shearing forces with improper handling, so we cannot warranty against tearing, punctures and slicing from sharp objects. However, should a tear occur, even though it is not covered under this warranty, we will attempt and usually can fix the foam for you. A physical flaw in the foam material that has caused non-superficial splits or cracks under conditions of normal use and proper handling is covered under this warranty. The manufacturer will not be responsible for any damage that occurred to the mattress after it has been received by the customer. This includes, but is not limited to food, drink, urine, punctures, or cigarette burns. A certain amount of cosmetic change will occur in foam over time. This is not considered a defect.

To protect your investment, we highly recommend using a stain resistant, but breathable mattress protector, such as our specialized Kool-Flow® Memory Foam Mattress Protector with Greenshield® Technology. This special mattress protector doesn't use an air-tight membrane, but still provides excellent stain and water resistance, while not impeding the Airflow Transfer System® like other water resistant mattress protectors do. Feel free to inquire about purchasing one at a customer discount savings. You can use a small amount of hydrogen peroxide to help neutralize stains on the mattress foam or cover if necessary and it should not affect the performance of the mattress. While we do not specify which type of foundation should be used under your mattress, this warranty does not cover and we will, therefore, not accept a mattress that has been damaged by use of an improper foundation. An example of this would be a damaged foundation or one with slats that are spaced far enough apart to allow the mattress to bend and sink between the slats or a foundation that does not remain level when weight is added to the bed. Any solid, level and firm adjustable bed, box spring and platform foundation surfaces can absolutely be used with the Snuggle-Pedic mattress. We strongly believe that our foam will hold up over time if cared for properly. There is, however, a certain break-in period in which the foam will soften a bit. For this reason, we require that you rotate, clockwise or counter-clockwise from head to toe (not flip top to bottom) the mattress once every 6 months. If your mattress should have greater than 3/4 of an inch of sag, we will repair or replace the mattress. A sagging or indentation refers to an indentation or drooping of part of the mattress that is visible when no weight is applied to the top of the product. To determine if your mattress is sagging or indented 3/4 of an inch or more, you can pull a string tight across the mattress or use a long stick and measure the gap where the mattress is not touching the measuring device. Should any other type of issue not mentioned as covered under this warranty occur, please call our customer service department, as we may be able to assist you with a simple fix regardless of whether the issue is covered under this warranty. To start a warranty claim, a RMA (Return Material Authorization) number must be obtained by calling our customer service department before returning your mattress.

IMPORTANT NOTE ABOUT TRIAL & WARRANTY VALIDATION
WE RECOMMEND THAT YOU REGISTER YOUR PRODUCT AT THIS LINK:
REGISTER YOUR PRODUCT HERE

Both the 4-month sleep trial policy and our 20-year limited warranty apply only to original purchasers of genuine Snuggle-Pedic products and customers who purchased their product(s) directly from an authorized Relief-Mart, Inc. channel (i.e. through the Snuggle-Pedic website, Relief-Mart, Inc. corporate offices/stores, a seller that is authorized by Relief-Mart, Inc. to sell the Snuggle-Pedic products or through Relief-Mart, Inc utilizing a 3rd party selling platform like Amazon.com). When purchasing through a 3rd party platform like Amazon.com, we always recommend you check to "sold by" name to ensure that it was sold by Relief-Mart, Inc. Should you not register your product through our website, we will always attempt to look-up your order in our system. However, there is no guarantee that Amazon, a 3rd party authorized seller or even our own system will be able to find your order many years after your purchase, so we highly recommend you register your product at your soonest possible convenience.

This Limited Mattress Warranty extends to the original purchaser of the Snuggle-Pedic Mattress. All Relief-Mart, Inc. warranties, including any implied warranties, are valid only for the period of time the Mattress is owned by the original purchaser of the Mattress. The “original purchaser,” for the purposes of this Mattress Warranty, is the first purchaser of the Mattress from Relief-Mart, Inc. or a Relief-Mart, Inc. authorized retailer. Please retain a copy of your receipt as proof of purchase and register your product. All Relief-Mart, Inc. limited warranties are not transferable.

Our Snuggle-Pedic Topper has an industry leading 10-year limited warranty that has a three times greater coverage of than other topper manufacturers! This extra coverage warranties the topper against a .5 inch or greater sag in the topper for a full 10-years, with no pro-ration! Our toppers can resist the fatigue that lesser density toppers cannot with regards to compression, but all foam is susceptible to shearing forces with improper handling, so we cannot warranty against tearing, punctures and slicing from sharp objects. However, we will attempt and usually can assist you in fixing the topper, should this occur. Placing the topper on a heavily deteriorated or poor condition bed can damage the topper and consequently invalidate the warranty. Additionally, any stains, cigarette smoke, urine would invalidate the warranty. You can use a small amount of hydrogen peroxide to help neutralize stains if necessary and it should not impede the performance of the topper.

Should you have a warranty situation or need us to fix a tear, you can simply send your topper to us at the address below and we will put a priority rush on fixing or replacing it for you. Feel free to email or call us if you need assistance on how to more easily box and ship the topper in to us. You can reach us by calling 800 667-1969 or 805 379-4300 for non-U.S. residents, as well as by email at contact@snugglepedic.com.

IMPORTANT NOTE ABOUT TRIAL & WARRANTY VALIDATION
WE RECOMMEND THAT YOU REGISTER YOUR PRODUCT AT THIS LINK:
REGISTER YOUR PRODUCT HERE

Both the 4-month sleep trial policy and our 10-year limited warranty apply only to original purchasers of genuine Snuggle-Pedic products and customers who purchased their product(s) directly from an authorized Relief-Mart, Inc. channel (i.e. through the Snuggle-Pedic website, Relief-Mart, Inc. corporate offices/stores, a seller that is authorized by Relief-Mart, Inc. to sell the Snuggle-Pedic products or through Relief-Mart, Inc utilizing a 3rd party selling platform like Amazon.com). When purchasing through a 3rd party platform like Amazon.com, we always recommend you check to "sold by" name to ensure that it was sold by Relief-Mart, Inc. Should you not register your product through our website, we will always attempt to look-up your order in our system. However, there is no guarantee that Amazon, a 3rd party authorized seller or even our own system will be able to find your order many years after your purchase, so we highly recommend you register your product at your soonest possible convenience.

This Limited Mattress Topper Warranty extends to the original purchaser of the Snuggle-Pedic Mattress. All Relief-Mart, Inc. warranties, including any implied warranties, are valid only for the period of time the Mattress is owned by the original purchaser of the Mattress Topper. The “original purchaser,” for the purposes of this Mattress Topper Warranty, is the first purchaser of the Mattress Topper from Relief-Mart, Inc. or a Relief-Mart, Inc. authorized retailer. Please retain a copy of your receipt as proof of purchase and register your product. All Relief-Mart, Inc. limited warranties are not transferable.

We categorize bedding accessories products such as pillow covers, pillow cases, mattress covers and mattress protectors. We warrant that the bedding accessory product will be free from any initial manufacturing defects, however, due to variances in washing machines and cleaning techniques, we do not include bedding accessories under our 20-year warranty. Please note that we are not responsible and cannot accept back any product that has transferable damage that occurred to the product after it has been received by the customer. This includes, but is not limited to stains from food, drink, urine, and cigarette smoke. This is not considered a defect.

IMPORTANT NOTE ABOUT TRIAL & WARRANTY VALIDATION
WE RECOMMEND THAT YOU REGISTER YOUR PRODUCT AT THIS LINK:
REGISTER YOUR PRODUCT HERE

Both the 4-month sleep trial policy and our bedding limited warranty apply only to original purchasers of genuine Snuggle-Pedic products and customers who purchased their product(s) directly from an authorized Relief-Mart, Inc. channel (i.e. through the Snuggle-Pedic website, Relief-Mart, Inc. corporate offices/stores, a seller that is authorized by Relief-Mart, Inc. to sell the Snuggle-Pedic products or through Relief-Mart, Inc utilizing a 3rd party selling platform like Amazon.com). When purchasing through a 3rd party platform like Amazon.com, we always recommend you check to "sold by" name to ensure that it was sold by Relief-Mart, Inc. Should you not register your product through our website, we will always attempt to look-up your order in our system. However, there is no guarantee that Amazon, a 3rd party authorized seller or even our own system will be able to find your order many years after your purchase, so we highly recommend you register your product at your soonest possible convenience.
Please retain a copy of your receipt as proof of purchase and register your product. All Relief-Mart, Inc. limited warranties are not transferable.