Shipping & Returns
We offer free shipping to our customers anywhere in the continental U.S., as well as most addresses in Hawaii and Alaska (please see below for more information on those regions). We ship within 1-3 business days via UPS or USPS ground from our Southern California facility and the transit time will be between 2-5 business days. Once the shipment leaves the warehouse, we’ll send you an email with your tracking information so you can stay up to date on your shipment. If you do not receive your order confirmation or shipping tracking, please check your spam folder and you can always reach us at email@example.com or at 800 667-1969, as well as our local number of 805 379-4300, if you are not receiving our email notifications.
Deliveries Outside the Continental United States
Deliveries to Hawaii and Alaska can take up to 7 additional business days to arrive. For orders going out to Alaska and Hawaii, there may be additional shipping cost that would be reflected on your checkout page once you enter your shipping address. You will know the total cost before you make your purchase. Please note that in the event of a return from outside the Continental United States, any extra shipping cost will not be refunded.
To streamline production, different products may ship from different facilities, meaning multi-product shipments may not always arrive together. Once your product ships, you’ll receive a shipping confirmation email with a tracking number. Additionally, more remote areas in the U.S. or Canada may take additional delivery time.
You would need to request an RMA for any return shipments back to our facility. There is no cost for returns within the Continental United States and we even offer a donation program for our mattresses (See our Warranty and Guarantee Page for more information).
Please note that in the event of a return from outside the Continental United States, any extra initial shipping costs would not be refunded and that same extra shipping initial cost would be required for the return shipment as well.
The Snuggle-Pedic offers an incredible 120-Day Sleep Trial! If you are not satisfied for any reason, in addition to being able to send it back for a FULL REFUND of the product purchase price (we do not have any restocking fees, as we do not restock or resell products once used), we also offer FREE RETURN SHIPPING, EXCHANGES AND CUSTOMIZATIONS AT NO COST WHATSOEVER FOR CUSTOMERS LOCATED IN THE UNITED STATES DURING OUR 120 NIGHT SLEEP TRIAL. For those in Foreign counties, we still offer the free customizations and exchanges, but shipping costs can be prohibitive for us, so we request that you contact us to see what shipping cost reductions we can offer you, depending upon your geographic location.
For a mattress return, you will need to request an RMA (Return Material Authorization) number directly through Relief-Mart, Inc., so we can go over some no cost options (i.e. donating the mattress to a local charity or ecologically responsible disposal). Due to varying international policies, your mattress must be in the United States at the time you wish to take advantage of our 4-Month Return Policy. However, in many circumstances we will go outside this 4-month return policy and attempt to customize your mattress to suit your needs, even if the mattress is not located in the United States. If for any reason you feel that you are unsatisfied with the performance of the mattress or have an issue or warranty situation during the first 4 months, please contact us directly at the telephone number or email address on this website, so we can assist you right away!