1. Limited 20 Year Warranty. Your Snuggle-Pedic product contains a Limited 20 Year Warranty. This limited warranty gives you specific legal rights and you may also have other rights, which vary from state to state. The limited warranty can be found online at https://snugglepedic.com or can be sent by mail upon request. Snuggle-Pedic warrants to the original consumer purchaser only (“You”) from an Authorized Seller that the product will be free from material defects in both material and workmanship; provided that the use of the product is in accordance with the product instructions. There are no other warranties, express or implied, including the warranty of merchantability or fitness for a particular purpose. This warranty is not transferable

  2. Authorized Seller. This Limited 20 Year Warranty only applies to purchases made from Authorized Amazon Sellers, “Relief Mart” and “Power Practical Inc.”, as well as our website: https://snugglepedic.com.

  3. Customer Information. Once you have provided Snuggle-Pedic with the required customer information, as requested in the warranty registration page, https://snugglepedic.com/pages/warranty-registration your warranty details are entered into the Snuggle-Pedic warranty records. Please keep all original sales receipts to be eligible for warranty service and product replacement.

  4. Limitations on the Warranty. This Warranty does not cover: (a) normal wear and tear; (b) damage through abuse, neglect, misuse, or as a result of any accident or in any other manner; (c) discoloration; (d) improper maintenance; (e) improper storage; and (f) product alteration in any manner by anyone other than Us. A certain amount of cosmetic change will occur in the product over time; this is not considered a defect.

  5. Obligations of Purchaser. To make a warranty claim, please reach out to us via our customer service team.

    By Phone: 1-800-289-8714
    By Email: contact@snugglepedic.com

    Identify the product by order number and follow the claim instructions that will be provided. Please retain your purchase receipt to verify date of purchase and that You are the original consumer purchaser. The purchase receipt and order number must be provided to Us in order to process Your Warranty claim. You will be asked to provide a brief explanation as to the issue with the product necessitating replacement. Upon satisfying the Obligations of the Purchaser outlined herein, a new unit will be processed for replacement. Units typically arrive within 7 business days. Snuggle-Pedic product cannot guarantee the speed at which the replacement unit is delivered. If and only if a replacement unit is not available, Snuggle-Pedic product will reimburse the original consumer purchaser the purchase price of the product pursuant to the amount on the sales receipt.

  6. Remedy Limits. Product replacement is Your sole remedy under this Warranty. We shall not be liable for service or labor charges incurred in removing or replacing a product or any incidental or consequential damages of any kind.

  7. Disclaimer. To the extent permissible by applicable law, the Snuggle-Pedic product is provided “as is” and this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. To the maximum extent permitted by applicable law and except as set forth in this limited warranty, in no event will Snuggle-Pedic or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the product or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Snuggle-Pedic has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Snuggle-Pedic’s total liability will not exceed the purchase price paid for the product giving rise to such liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

  8. Assumption of Risk. You acknowledge and agree that any use of the product for any purpose other than the specified use(s) stated in the product instructions is at Your own risk.

  9. Governing Law. This Warranty gives You specific legal rights, and You also may have other rights which vary from state to state. This Warranty is governed by the laws of the State of Delaware, without regard to rules pertaining to conflicts of law. The state courts located in Delaware shall have exclusive jurisdiction for any disputes relating to this Warranty.